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Our commitments

Select the best products for you

For the pleasure of your taste bud and alimentary autonomy, our team tested, selected and gathered the largest range of products: freeze dried, ready to eat meals, self-heating, alimentary complements, and accessories to eat the best products in the best conditions.

Products are chosen according to different criteria (quality of ingredients, recipe variety, price, and the way of production…), and are from whole Europe to have a large choice and allow you to find the products adapted to your needs and your tastes.

Our products are available on line with deliveries worldwide (where customs and sanitary rules allow it), and for different outdoor or indoor activities such as trek, hiking, cruise, a trip, at work and even at home. They also can be used in emergency situation or in of food stock.

Our team is ready to help you

It always with a pleasure that we answer to your questions by phone to the +33 (0)2 97 87 23 73, by e-mail, or with the contact form. We are also available on our chat in the bottom right of the website.

To answer to your questions quickly, you can send an e-mail to the Lyophilise & Co team to the team@lyophilise.com.

If you have specific questions, you can send an e-mail to the concerned member of the team:

Ariane Pehrson, Founder and president ariane@lyophilise.com (French, English, Sweden)
Sébastien Coché, Web Market sebastien@lyophilise.com (French)
Aurore Gauter, Logistic aurore@lyophilise.com (French)
Elodie Le Bretonnic, International development elodie@lyophilise.com (French, English, Spanish)
Lydia Jardel, Accounting lydia@lyophilise.com (French)
Elise Harné, Communication manager elise@lyophilise.com (French, English)

More than an online sale website

Thanks to our experience we know it is not easy for you to choose menus that you need. Moreover you want your meals to be accorded to your nutritional needs and to your restrictions (weight, price and quality). But you wonder how you can target your needs, and which meals match with them.

Three simple tools have been conceived to help you:

  • The calculator of your nutritional needs. This tool calculates your calories needs, according to your gender, your weight, your age, your activity, and the climate where you move. To read more about, click on “How it works”.  
  • Your menus of the week. This tool allows you to prepare you basket quickly, with answering to 5 questions (about the type of meal, your budget, number of participants, number of days, and the type of menu wanted).


As we receive many partnership requests, we’ve decided to create this last tool:

  • The participatory basket.  This tool, helps you to pay your basket constituted on our website, by sharing it by e-mail or on social networks. Your friends, or family can help you to pay a part or the totality of your marriage list selection.


Clear information about the stock, available products and delivery time

The majority of products online, are available in stocks, and are picked up in 24H, if the order is done before 1:00 PM, from Monday to Friday, excluding public holidays.

We have more than 20 000 items on our shelves!

If you want products that are not available, or you need more items that we have in our stocks, the time delivery can be longer, but even this information is clearly posted on the website: “Replenishment lead time : x day”. The delay is also reminded in your basket.

Orders with unavailable products, are send when all items are available.

Of course, we can send you the available part of the order before if you want, but you’ll be charged the additional shipping fees.

Quick Delivery

All orders, with all items available are picked up in 24H after the purchase, from Monday to Friday, excluding public holidays! In the case of orders with unavailable products, are send when all items are available, according to the published date. For orders purchased between Friday at 1:00 PM and Sunday Evening, they’re picked up Monday. Of course, in your order is urgent, you can call us to the +33 (0)2 97 87 23 73, to know if we can prepare your order faster.

Safe Payment

The security of payment in our website is ensured by our partnership Paybox, which guarantees the security of your payment thanks to an affective software to fight against fraud.

Lyophilise & Co doesn’t have any access to your bank details, and doesn’t keep them in any case. That why, we ask you your bank details every time you order.

Tracking of your order

You can track your order on your customer account. You are also informed by e-mail about the evolution of your order.

If we detect any problem with your order, we are committed to inform you personally within 24H, to find the best solution quickliy.

 

 

T_LYOPHILISE